Thanks for your thoughts. And I agree with you up to one limit. ITIL WAS not a standard. Now that we are blessed with Ken Turbitts qualification scheme and it’s endorsment by the OGC ITIL has become a standard. If there are tool criteria it should be possible to infer organizational criteria from those and start auditing based on that. So even if we do not like it and even if the books tell us that they are not a standard, they now are.

David, you have not seen any v2 complete (and true) ITIL implementation in the years since it existed? So when do you think we will see a complete (and much broader) ITIL v3 implementation?

Let ISO be the standard and CobIT be the Auditing Guidelines and if it likes ITIL can take place as an implementation guide (it has a lot still to learn) than it would be nice. If ITIL will not move, CobIT probably will.

First off, ITIL is not a STANDARD, therefore you cannot be compliant to it. Any SW vendor saying there ITIL compliant is complete bullshit, and this is only a marketing tactic in order to sell their product.

Also, ITIL itself – both the process and community – is a self serving entity with the only goal of promoting itself. Don’t get me wrong, ITIL is a good “starting point”, but in my ten years of implementation if have yet to see a pure ITIL implementation. You start with a good idea (i.e. ITIL) and then shape it to the needs of the business and IT organization – that’s all that it!