Posted by: buzina | May 6, 2009

Bullshit Alarm: BMC awarded “ITIL(r) Process Compliant” certification


As I pointed out in https://buzina.wordpress.com/2009/03/27/official-itil-tool-endorsement-by-the-ogc/, I am not a fan of the official tool certification process, but it has become a reality. As suspected before, the first company to “pilot” this certification is BMC, as the new certification scheme was brought forward by Ken Turbitt (ex-BMC), who incidentally also is the CEO of SMCG, the first licensed software assessor.

No other company has had the chance to apply for it yet, the documentation on the scheme is not available (find the schedule here http://www.itil-officialsite.com/News/ITILSoftwareSchemeOperationalPilotLaunch.asp) and obviously all has been achieved in a close “buddy-style”.


Other vendors from large to small were invited to join in the Pilot, only BMC got the paperwork done in time, other vendors are still working on their paperwork, but will join the scheme.

So only BMC finished their certification within 4 days of the official announcement. The documentation is not available to the public and there has been no involvement of the IT service management community.

Please let the voice of the IT service management community cry out saying: “The scheme is bullshit, payed for by the software vendors to make them look good”. It has nothing to do with sound service management. Do not listen to any vendor telling you anything about their applicability to any kind of process (or potentially other) standard. Remember that IT service management is a framework to manage people and software is not good at that.

Even those who believe in such SW certification schemes should be able to rally behind this statement due to the complete lack of transperency, the missing documentation and the doggy dodgy style of this creation.

BMC Press Release

Edited based on Kens feedback below.


Responses

  1. I think you meant “dodgy style of this creation”, but “doggy style” is pretty apt as well🙂

    • Thanks for pointing that one out. I wonder what thought was riding me when I wrote that ….

  2. Before commenting get your facts straight…..

    Other vendors from large to small were invited to join in the Pilot, only BMC got the paperwork done in time, other vendors are still working on their paperwork, but will join the scheme.

    Whilst I may know people in BMC, I’m also Ex-peregrine and know people in IBM and HP, with colleagues in CA, Service-now etc etc. Even Don Page of Marvel (ITIL grandfather as he calls himself) wants to join in and thought it was about time we had something official.

    This week I spoke at two conferences of ITSM community who loved the idea, even a University wanted to find out more. With some COBIT followers asking if I can set up a similar scheme for that too – watch this space in the years to come…..

    It’ll be interesting to see which process assessments vendors choose, I assume it will speak volumes the ones they don’t choose.

    As we are in Operational Pilot (at my suggestion), we welcome community feedback, but make it constructive and not divisive.

    • Hi Ken and thank you for commenting.

      The issue with my facts is, that nothing on the scheme is published. At least not in the direction of the IT service management community. So what I did here is jump to a conclusion, which is at least close at hand. I am pretty sure that other vendors will come on board and that your certification scheme will be a financial success. My fear is that it will harm the goals of IT service management much more than it will benefit.

      Maybe you can provide us with some proper information about the scheme:

      Which criteria did you develop?
      Who was involved in developing the scheme?
      Who provided feedback from the user side?
      Was there any kind of involvement of the community (itSMF or other) in the development of this (apart from your 2 speaches this week)?
      You mention even a university is interested. Is this all of the academic involvement the scheme had?
      How did you derive the requirements from the ITIL documentation?
      How did you decide which requirements are a must and which are optional?
      How did you work around the more common known errors in the ITIL documentation?

      I would really like to provide more constuctive feedback, but based on what? My most constructive feedback is: Open Up.

  3. […] worse: CobiT Tool Compliancy Ken Turbitt commented on my post Bullshit Alarm: BMC awarded ITIL(r) Process Compliant certification. I will quote one section here: This week I spoke at two conferences of ITSM community who loved […]

  4. […] Bullshit Alarm: BMC awarded “ITIL(r) Process Compliant” certification […]

  5. […] Bullshit Alarm: BMC awarded “ITIL(r) Process Compliant” certification […]

  6. I would still like to know how the whole scheme was set up in order to have total transparency and what safeguards are in place to avoid percieved conflicts of interest.

    • Count me in. With respect to safeguards: I am guessing none.

  7. One more question – who’s definition of service management – just ITIL? Thats ok if it is but we all know its going to have huge gaps in capability. For many organizations ITIL v3 would be a step backward in capability. As for criteria – it needs to be made more publicly available so the value of certification can be seen to go beyond marketing hype. For example, does the scheme require a product to automatically reference the SLA and set priority, escalation, target times and pathway for service requests, incidents, or the like…. ?

    • Very true. The usefullness of such a certification will be close to zero if there are no public criteria. And not only should the criteria be public, but the results for each tool should be public as well. That would enable proper comparison.

      Ian, as for your criteria ideas, I doubt that the official ones will be on such a detailed level, since they can not be derived from ITIL alone (you would have to use common sense as well😉 ).

  8. I have been an ITIL consultant since 2000, I also have my ITIL Service Manager designation, CobiT foundation, and ISO 20000. So I know a little about this stuff.

    First off, ITIL is not a STANDARD, therefore you cannot be compliant to it. Any SW vendor saying there ITIL compliant is complete bullshit, and this is only a marketing tactic in order to sell their product.

    Also, ITIL itself – both the process and community – is a self serving entity with the only goal of promoting itself. Don’t get me wrong, ITIL is a good “starting point”, but in my ten years of implementation if have yet to see a pure ITIL implementation. You start with a good idea (i.e. ITIL) and then shape it to the needs of the business and IT organization – that’s all that it!

    • Hi David,

      Thanks for your thoughts. And I agree with you up to one limit. ITIL WAS not a standard. Now that we are blessed with Ken Turbitts qualification scheme and it’s endorsment by the OGC ITIL has become a standard. If there are tool criteria it should be possible to infer organizational criteria from those and start auditing based on that. So even if we do not like it and even if the books tell us that they are not a standard, they now are.

      David, you have not seen any v2 complete (and true) ITIL implementation in the years since it existed? So when do you think we will see a complete (and much broader) ITIL v3 implementation?

      Let ISO be the standard and CobIT be the Auditing Guidelines and if it likes ITIL can take place as an implementation guide (it has a lot still to learn) than it would be nice. If ITIL will not move, CobIT probably will.

  9. […] Bullshit Alarm: BMC awarded “ITIL(r) Process Compliant” certification […]


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