We just published the means for a perfect way to spend 10 minutes or more enjoying yourself while gaining a few insights in how service management processes can help an IT organization. Go have a look at http://www.noventum.com/itsmgame/en.html (or http://www.noventum.de/itsmgame for the German version).
This serious game (sounds serious but is fun) is a great way to show people the benefits of service management, so go have a look and tell others. I would really appreciate feedback on this, so please comment. Thanks!