Posts Tagged ‘itsm’

Service Catalog, Request Catalog and Whatnot

Posted by: buzina on May 10, 2012

The life of a Processmodel

Posted by: buzina on May 6, 2010

Time to fix vs. Availability SLO

Posted by: buzina on January 26, 2010

Time Out or Pending state

Posted by: buzina on January 25, 2010

Root cause vs. cause analysis

Posted by: buzina on January 18, 2010

Incident and Problem Management revisited

Posted by: buzina on January 5, 2010

ITSM – The Game

Posted by: buzina on December 7, 2009

ITSM Series #4: Release Management

Posted by: buzina on May 28, 2009